Terms & Conditions

Last Updated: 21 January 2022

You must be 21 years of age or older to register, and to purchase alcohol within the country where you are placing the order through Allocate Wine’s website. By placing an order on the Company’s website, You confirm that you are over the age of twenty one (21) years.

All prices are quoted in Euros and are offered on an ex-France basis only unless expressly stated otherwise. Prices are quoted on a per bottle basis (unless expressly stated otherwise) and do not include prevailing import / excise duties for local delivery and GST or VAT wherever applicable.

All sales will be fulfilled and invoiced from Allocate Wine Pte Ltd. or any of its appointed subsidiaries.

All wines are offered on a first-come, first-served basis, subject to remaining unsold stock and to our written confirmation. Any representations made at any time about stock availability are accurate to the last known stock level and are subject to change. If we cannot supply particular goods, we will notify you by telephone or email as soon as possible.

We reserve the right to amend the published prices without prior notice.

We reserve the right, in our sole and absolute discretion, to accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, goods or services on the website, or an error of any kind in or relating to your order.

Full payment must be made prior to delivery confirmation.
Sales and Promotion on the site cannot be used in conjunction with other offers.

Cancellation

Once an Order has been placed & accepted, no cancellation of that Order is valid unless you receive our written communication permitting the cancelled Order. If your Order is not accepted, we will notify you by telephone or email and, if applicable, arrange for a full refund of any payment made by you to be processed. Please contact us at hello@allocate.wine.

All Allocation Offers have deadlines for acceptance and payment. If you do not accept and complete payment by the respective deadlines, Allocate Wine reserves the right to withdraw and cancel the allocation of wines offered to you and re-allocate those wines to other interested customers on the waiting list

Shipping

Allocate Wine is dedicated to the provenance of all of the wines available on the platform. All wines are sourced directly from the winery and guaranteed to be handled with the utmost care and in optimal conditions while being directly shipped from the winery to our warehouse. To protect the integrity of the wine and ensure timely arrival, wines are transported from the warehouse in temperature controlled vehicles and shipped to you by air.

Estimated duties, tariffs and taxes that apply to purchases are applied to the final shipping charges per order. Shipping charges, including any necessary third party transit to arrive at the final destination.

Any costs associated with failed delivery attempts that may result in the return of product will be charged to the member's payment method on file. Liability for loss and damage are passed on to the purchaser once the purchaser takes possession of the wine.

In case of damage or loss during transit from Allocate Wine to a member, Allocate Wine must be notified of damage within three days of the damaged wine’s arrival or three days after the expected arrival date.

Original wooden crates are available where mentioned and based on availability from the winery. If the original wooden crate is not available, wines will be repackaged in the safest manner possible. If wooden crates are noted and not desired, sourced materials to repack will be available at the cost of the material.

Allocate Wine is unable to accept returns with the exception of damage while in transit. Allocate Wine does not offer refunds for wines purchased in error.

Returns

You undertake to inspect all goods upon receipt of delivery/collection and to immediately notify the Company and the carrier forthwith of any shortage or damage or other deficiency. The Customer will be deemed to have accepted the goods as satisfying its order after receipt of delivery/ collection and Customer sign-off on the delivery order, and thereafter will not be entitled to reject the goods for any reason.

Warranty and nature of wines

If you are a consumer then we warrant that the wines purchased from us will be of satisfactory quality. If you are a business then we confirm that we have made reasonable endeavours to ensure that wines sold by us are of satisfactory quality.

We do not warrant taste or drinkability of wines purchased as drinkability and taste are subjective judgements.

With respect to older or high-value wines we will make reasonable efforts to verify the provenance of such wines but we cannot guarantee the authenticity or quality of the wine in the bottle. Older products may age and mature in different ways which may not be to all tastes, and some wines may deteriorate in quality. Opinions as to authenticity and provenance will vary and in many cases even following scientific testing and detailed research it is not possible to establish the authenticity or provenance of a given wine definitively.

We regret that given the nature of the wines we sell we do not provide refunds for corked wines.

Where wines are not (in our opinion) in perfect condition then the wines will be sold at a discount and we will supply a condition report together with photographs and such other information as may be available to us and it will be your decision whether or not to proceed with the purchase based on this information.

Where you have purchased wines from us then you accept that these wines may be subject to defects, imperfections, shortages, damage and normal wear and tear. You accept that wines will be in the condition to be expected having regard to their age, provenance and nature or where we have notified you of any such condition or defect.

We do not accept liability for minor or inconsequential defects or imperfections.

We may provide provenance information to you which has been given to us by our supplier however we are not able to research, test or verify this information. We cannot and do not warrant any such statements.

You accept that given the nature of wines these terms are reasonable in all the circumstances.